Security Guarantee

Internet encryption protects your information while it is in transit between your computer and our systems. Encryption ensures that data cannot be read or altered because the information is scrambled. Our online banking website uses a 128-bit SSL, encrypting both request and response transactions, through a secure connection. To establish a secure connection, verify that the prefix of our website address in your browser reads 'https' (and not simply 'http'). All the browsers we support meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier.

• Secure firewalls to help prevent unauthorized access
• Data encryption to help ensure your information is safe and secure
• Around-the-clock monitoring to proactively help identify unusual member account activity and to maintain the quality of our systems.

• Personal Direct Services Agreement
• Small Business Direct Services Agreement
• Standard Terms and Conditions

You play a vital role in protecting your security when using online banking on a computer, mobile device or tablet. While we implement safeguards to protect the security, privacy and integrity of your information, there are important safeguards that you should take to help protect your information and prevent loss:

• You must maintain the care, control and confidentiality of your user name(s) and password(s) that you use to access your accounts.
  • User name includes your account number, member ID, personal image, etc.
  • Personal Access Code includes the passwords created to access your online banking account(s) as well as passwords or answers to security questions created to access your computer, mobile device, or tablet.

• Ensure your browser and operating systems are up to date. Software updates often contain fixes to make software more secure.
• You should not provide personal information while using public WiFi as the WiFi connection may not be secure.
• Use Anti-Virus and Anti-Malware programs to help protect your computer, mobile device or tablet.
• Only install software from reputable companies and only install mobile applications from your mobile device's or tablet’s app store.

• You must maintain the care, control and confidentiality of your username(s) and passwords which you use to access your accounts. Usernames include your account number, personal image etc. Passwords include the passwords created to access your online banking, or any security questions set up as part of online banking access.
• Ensure your browser and operating systems are up-to-date. Software updates often include fixes to keep your device more secure.
• Avoid providing personal information online while using public WiFi, as these connections may not be secure.
• Use anti-virus and anti-malware programs

We are not responsible for losses resulting from your failure to meet your security responsibilities. For example, where you:

• voluntarily disclose your account number or personal access code.
• carelessly or improperly handle, store or disclose your account number or personal access code.
• fail to notify us immediately in the event of the following:
  • loss, theft, misuse or compromise of your account number, personal access code, mobile device or tablet
  • if you suspect unauthorized activity has occurred in your account(s).

Be sure to check your account(s) on a regular basis to verify that you authorized the transactions that are shown. This can be done through statements you receive online or by mail, or by checking your transaction information.